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Technical Support Analyst
AIMS GroupKuala Lumpur, W.P. Kuala LumpurFull TimePosted 26 February 2026
RM 3,000 - RM 4,500 / month
Accessibility Features
Remote FriendlyScreen Reader Compatible SystemsFlexible Hours
About this Role
AIMS Group is hiring a Technical Support Analyst to provide Level 1 and Level 2 support to data centre clients. Responsibilities include monitoring server alerts, responding to client tickets, and coordinating with on-site engineers. Remote work available. Screen reader compatible ticketing system.
- Diploma in IT, Computer Science, or equivalent
- Basic Linux and Windows server knowledge
- Experience with remote monitoring tools
- Good written technical communication
- Ability to work in a 24x7 shift environment